Research Notes

In 2012 we  launched a series of Research Notes on topics arising from our consulting work. The Notes vary in length but are generally around 8-10 pages.  Many of these relate to our work on intranets and are listed on the Intranet Focus Ltd website.

Research Note 02/14 September 2014 Search Strategy A-Z 

A number of surveys indicate that perhaps only 10-15% of organisations have a search strategy. This 12 page Research Note lists out in an A-Z format 40 topics that should feature in a strategy document. For each topic there is a brief description of the scope and why the topic needs to be considered for the search strategy. Also included are two topics that should not be included in a strategy!

Research Note 04/13 September 2013 Managing Information as an Organisation Asset

In 2013 a Gartner survey indicated that only 10% of companies have an information management strategy. Part 1 of this Research Note provides an introduction to information management and Part 2 outlines a six-stage approach to the development of a corporate information management strategy. There is a self-assessment checklist on information management adoption within an organisation. As well as links to a number of relevant resources on information management there is also a list of some other books and reports on this topic.

Research Note 03/13 June 2013 Searching for people and for expertise

Being able to find information about other employees and also identifying sources of expertise is of great value to employees and to the organization. However often little attention is paid to this aspect of search implementation. In this Research Note some of the linguistic and cultural challenges that arise in providing employee search are outlined, together with a discussion about how to search for expertise without requiring employees to write down what they consider to be their areas of expertise. Case studies from HP and IBM are included. The Research Note ends with a set of eight recommendations.

Research Note 01/12  January 2012 Enterprise Search Team Management
Enterprise search support teams have to take on five different roles. This Research Note sets out the roles and their responsibilities, considers some of the issues around creating a Search Centre of Excellence and suggests a set of search logs that need to be reviewed on a regular basis. Seven recommendations are made which should help to improve search effectiveness and user satisfaction.

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